Returns & Refund Policy

At RichSoung, your satisfaction matters to us. We are committed to providing a reliable shopping experience with clear return guidelines and dedicated customer support.

Returns

We accept eligible return requests within 30 days of delivery. To qualify, items must be returned in their original condition, unused, with all included accessories and original packaging where applicable.

If an item arrives defective, damaged, or incorrect, please contact us so we can help resolve the issue.

How to Start a Return

To request a return, contact our support team at support@richsoung.com with your order number and a brief explanation of your request.

Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated. If an item is defective, damaged, or incorrect, please contact us for assistance with the appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, email support@richsoung.com as soon as possible with your order number and photos, if available. We will review the issue and work with you toward an appropriate solution.

Non Returnable Items

Certain products may be excluded from returns where permitted by applicable law. Any applicable exclusions will be communicated before purchase. Your statutory consumer rights remain unaffected.

Exchanges

If you need a different item or a replacement, contact support@richsoung.com before sending anything back. Exchanges are subject to product availability and approval.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If your refund has been approved but has not appeared after a reasonable processing period, please contact our support team.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@richsoung.com. Cancellation requests are subject to order processing and shipment status. Once an order has shipped, cancellation may no longer be possible, but you may contact us to discuss eligible options.

Contact Our Support Team

Have a question about a return, refund, exchange, or order issue? We are here to help.

Email: support@richsoung.com

At RichSoung, we believe in clear communication, dependable support, and a shopping experience you can feel confident about.

This policy does not limit any rights available to consumers under applicable law.

Return Address

For your security and convenience, please contact us at support@richsoung.com before returning any item. Once your return request is approved, we will provide the appropriate return instructions and shipping address.

Please do not send returns without prior authorization.