Shipping policy

Thank you for choosing RICHSOUNG. We are committed to providing a reliable, convenient, and transparent shipping experience. This policy explains how your order is processed, when it ships, and when you can expect delivery.

1. Order Processing Time

At RICHSOUNG, we work to prepare your order as quickly as possible.

  • Processing time: Up to 12 business hours.

  • Same-day processing: Orders placed early in the business day may be processed and shipped the same day, depending on order volume and carrier schedules.

  • Next-business-day processing: Orders placed later in the day may be processed on the next business day.

Processing times are estimates and may occasionally be affected by high order volumes, payment verification, or other operational circumstances.

Please note: Saturdays, Sundays, and public holidays are not business days. Orders placed during these periods will begin processing on the next business day.

2. Shipping & Estimated Delivery

Our estimated delivery time is 2–6 business days after your order has shipped.

Your total delivery timeline includes order processing time plus the carrier's transit time. Delivery estimates begin once the package has been handed over to the shipping carrier.

Although we work to get your order to you as quickly as possible, delivery dates are estimates and are not guaranteed. Weather conditions, carrier delays, holidays, and other circumstances beyond our control may affect delivery.

3. Business Days & Weekend Schedule

RICHSOUNG processes and ships orders on business days, excluding weekends and public holidays.

  • Monday–Friday: Orders are processed and shipped according to our processing schedule.

  • Saturday–Sunday: Orders are not processed or shipped by RICHSOUNG.

  • Public holidays: Processing and shipping may resume on the next business day.

Carriers may occasionally deliver packages on weekends, depending on their local service schedules. However, RICHSOUNG does not guarantee weekend delivery.

4. Shipping Methods & Costs

Available shipping methods and applicable charges are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package details, and available shipping options.

Free standard shipping is available on eligible orders when shown at checkout. Any shipping fees will be clearly displayed before payment.

5. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order ships, we will send a shipping confirmation with tracking information when available. Tracking updates may take 24–48 hours to appear after the carrier receives or scans your package.

You can use the tracking link provided in your shipping confirmation to follow your shipment's progress.

6. Shipping Destinations

RICHSOUNG currently ships to addresses within the United States.

Please ensure that your address is complete and accurate, including your apartment or unit number when applicable.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us immediately at support@richsoung.com. We will do our best to assist you if your order has not yet been processed or shipped.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

RICHSOUNG is not responsible for delivery issues caused by an incorrectly entered address, although we will make reasonable efforts to help resolve the situation.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact us at support@richsoung.com.

Please include your order number and any relevant details or photos of damage so we can review the issue and assist you.

Delivery delays may occur because of carrier operations, severe weather, incorrect address information, or other circumstances outside our control.

9. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@richsoung.com.

We can only guarantee consideration of changes or cancellations before an order has been processed or shipped. Once a package is in transit, changes or cancellations may no longer be possible.

If a cancellation is approved and a refund is applicable, it will be returned to the original payment method. Processing times may vary depending on your payment provider.

10. Contact Us

Your satisfaction matters to us. If you have questions about your shipment, delivery estimate, or tracking information, please contact our support team.

Store: RICHSOUNG
Email: support@richsoung.com

We appreciate your trust in RICHSOUNG and thank you for shopping with us.